Help in Under 10 Seconds

We understand that time is of the essence when you’re in need of immediate medical assistance. At Careline24 we’re dedicated to answering your call rapidly, to ensure you get the help you need as quickly as possible. We’re proud to have an average response time of fewer than 10 seconds, which is backed up by audited statistics, resulting in a faster response than most other UK providers.

So, from the time you press your pendant to an operator being assigned to your emergency, you’ll have peace of mind that help is on its way.

How It Works


Activate your careline

If you are feeling unwell or require assistance, simply press the button on your pendant either in the home or the garden. If you have a fall alarm, this can also be pressed or the fall detector will be automatically triggered.


We quickly respond

Once the careline alarm is triggered, a call will go through to one of our highly trained operators at the alarm response centre. You’ll be able to communicate with the operator through the loudspeaker on your base unit. Upon answering, they’ll already have your details, saving valuable time.


Situation Assessed

We’ll assess your situation and then take appropriate action by either contacting your nominated keyholders (family, friends, neighbours etc) or the emergency services if you require urgent medical attention.


Support provided

During times of stress, it’s important to remain as calm as possible. Where possible we’ll stay on the line, speaking to you through the careline alarm base unit until help arrives.

The Highest Standards for Careline Alarms

Our priority is to provide emergency help as quickly and as effectively as possible. No matter what the situation, we will be here for you and your loved ones 24 hours a day, 365 days a year.

Our UK based Careline Alarm Response Centre or ARC is one of the most advanced in the country,  providing a service that is used by thousands of customers every day. You can feel confident that you are being looked after by one of the most professional and highly trained careline teams in the UK.

To provide additional assurance,  we are members of the  Telecare Services Association (TSA). The TSA oversees Careline Alarm Response Centres involved in telecare provision, they set the standards of the service you will receive and which we adhere to. This membership ensures that our performance is regularly audited so that every element of our service meets the very highest standards.

Compassionate and Caring

Our team at Careline24 are trained to deal with the most stressful of situations in a calm and compassionate manner. Our team members are given at least six months of meticulous training before they become fully operational, with regular additional training given, so you can be assured you are in the hands of professional operators who are trained to the highest possible standards.

We endeavor to handle all emergency calls in a manner to make you feel at ease, confident that you are being looked after by a team that really cares and will do everything they can to get the help you need as fast as possible. A recent survey showed that 100% of our customers felt our care team were friendly, reassuring and understanding.


Self-Installation – It’s quick and easy.

Our careline alarm is easy to install, so you could be up and running after completing just a few simple steps. You’ll receive an easy to follow, step by step guide with your alarm and it’ll take just a few minutes to complete. Self-installation is the quickest way to get connected to our service, but it’s also cost-effective as it will eliminate the need for an engineer.

Our dispatch team will ensure your pendant is already pre-connected to your base unit before delivery. Therefore, all you’ll need to do is connect the colour coded cables and place a test call.

What you’ll need:

  • An active telephone socket
  • A power socket (within 3 metres of the telephone socket)
  • ADSL filter (if you’re using broadband)

Data Protection

We are registered with the Information Commissioner’s Office as a Data Controller, ensuring the highest levels of data protection for those vulnerable people who rely on us for assistance. All inbound and outbound calls to our emergency call centre are recorded and performance levels are constantly monitored, to ensure that the very best levels of customer care are provided. Read our privacy policy to learn more about how we keep your data safe.

Please note, our website will be undergoing planned maintenance on Monday 4th January 2021 from 7.30am.