Careline24 provide an affordable, quality careline alarm service helping thousands of people 24 hours a day, 365 days a year, giving peace of mind to families across the country.
It’s rare for there to be issues with our equipment, but there may come a time when something outside of our control could stop your alarm from working the way it should.
One of the most common issues that could prevent a care alarm from working correctly is a bad connection somewhere or a faulty telephone line. Another example, more likely if you have had your alarm for a long time, is the alarm battery could go flat.
For this reason, we encourage all our customers to be proactive and regularly test their alarms at least once a month to help us identify any issues and fix them as quickly as possible.
How to test your equipment
To test your equipment simply press the button on your pendant (the part you wear) and then wait by the base unit for our team to start talking to you.
Don’t worry about placing a test call!
You may be concerned about placing a test call and wasting emergency services time. Don’t worry. You won’t.
When you trigger your alarm, the first people you speak to will be our 24/7 monitoring team who will ask you if you are okay before determining whether the emergency services are needed. When we answer, just let us know that you are simply testing your alarm.
Need a gentle reminder?
If you need a little reminder to test your alarm and you have a printer at home, why not download our test sheet using the link below.
If there is ever a problem with your equipment, please contact us as quickly as possible by any of the methods below.
Freephone: 0800 180 85 45
Mon-Thurs 9 am to 5 pm
Fridays 9 am to 4.30 pm
Email [email protected]
Be sure to tell us the name of the account holder and their postcode.