Coronavirus Live Updates

Coronavirus has left us all feeling a little uncertain, and in these trying times, we’d like to reassure our existing and new customers of our ongoing commitment to an efficient and effective service.


If you’re planning on buying a careline alarm for yourself or a loved one, you’ll be pleased to learn that we’re still offering a normal service. This means, if you get your order completed by 12pm, we’ll still get your alarm processed and dispatched for next working day delivery.

24/7 Care

Our monitoring centre is still open and operating 24/7 365 days a year, even during this global pandemic. Our care team have a commitment to you to give you the help you need, so please keep pressing your buttons when you need to.

Technical Support

If you’re having any issues with your equipment, or need any sort of technical support, we’re here to help. Our technical support and customer services team are still working hard, and even though we’ve had to make some necessary changes to keep everyone safe, we’re still available via the following channels for questions and concerns:

Email: [email protected]

Phone: 0800 180 8545

Live chat: Zendesk on our website (bottom right)


Twitter: @careline247

Please note, our website will be undergoing planned maintenance on Monday 4th January 2021 from 7.30am.